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جواب های صحیح آزمون
1. Why is the HR department sending this email?
to explain how something is done
|2. Finefoods requires an agent to:||deliver goods all over the country.|
|3. Staff should tell Jane Fellows||if they are interested in doing the course.|
|4. Contact Neil Smith if you want to||obtain information about the company's prices.|
|5. You suspect that your customers aren’t as happy as they once were. First, existing customers seem to be (5).................. you for the competition almost as fast as you can get new ones. Second, your company has started to become the butt of bad jokes at conferences and in the press. So how do you set about measuring, and improving, your customers' satisfaction?||abandoning|
|6. It's important to see things through their eyes. You can (6).................. your service for yourself, or watch your customers using it.||try|
|7. A further option is to carry out some qualitative research with your customers. Whichever way you choose, the objective is to identify the (7).................. on which customers will form their judgement of your service, so you can frame your questions accordingly.||issues|
|8. It would be foolish to think you could know all of those questions, let alone their answers, at the (8).................. .||outset|
|9. But your reputation is at (9).................. if you fail to deliver. Don't embark on a customer-satisfaction exercise unless you are prepared to act on the results.||risk|
|10. If you ask people what they are unhappy about and then do nothing about it, you will leave them more disillusioned with you than ever. And remember that it’s a (10).................. target: today’s satisfied customer is tomorrow’s bored one.||moving|
|11. A service level that (11).................. the button today may be considered downright sloppy in six months’ time, such is the pace of change.||hits|
|12. We attribute our success to the dedication and expertise of our workforce, which (12).................. from six apprentices to permanent employees who are highly qualified and experienced.||ranges|
|13. Reid actively (13).................. employees to progress through the company, and many of the current surveyors and site managers launched their careers on the Reid workshop floor.||encourages|
|14. Quality is at the forefront of Reid’s philosophy and each new project, whatever its size, is (14).................. with the same dedication and completed to the highest quality standards.||handled|
|15. At present, Reid is (15).................. in the refurbishment of a major concert hall in London, with particular responsibility for the stage and acoustic panels.||involved|
|16. This is our largest project to date, and is expected to be completed within (16).................. and on schedule.||budget|
|17. Reid’s varied project (17).................. includes numerous blue chip companies, such as the BBC and Shell.||portfolio|
|18. Perhaps one of our most prestigious projects was restoration work we carried (18).................. at Windsor Castle. However, our focus is not upon corporate clients alone: many private residences, too, have been refurbished for clients.||out|
|19. OFC Co-operative is a supplier of industrial chemicals and, in terms of job applications, it is currently one of the most popular employers in Aveburn. Unlike a number of its competitors, which are currently (19).................. at a loss, OFC has reported its most successful year ever, mainly due to a major new contract early in the year.||running|
|20. The company has plans to expand its core business in the coming year. A key factor in the company’s success has been its wish to create a highly skilled and motivated workforce, as highlighted in its mission (20).................. .||statement|
|21. One of Stewart Green’s first actions on becoming the new Managing Director last year was to (21).................. his employees’ training needs.||assess|
|22. He then established a training programme to enable all staff to work towards nationally (22).................. qualifications. The cost of this ambitious scheme was partially met by local enterprise agencies.||recognised|
|23, 24. Stewart said that motivating his staff was very important for him, adding, ‘As well as making sure employees have (23).................. to training and good working conditions, I’ve tried to ensure that staff at all (24).................. of the company are fully informed about the activities of the co-operative and are made to feel part of a unique organisation.’||access|
|25. The future of the company is (25).................. good. Having invested in both training and new facilities, this co-operative is now a major supplier of premium products, not just in the UK, but throughout Europe.||looking|
Find your level information
|Your correct answers||Your level|
|1 - 4||A1|
|5 - 8||A2|
|9 - 12||B1|
|13 - 18||B2|
|19 - 22||C1|
|23 - 25||C2|
CEFR Standard (Common European Framework of Reference for Languages).
The six reference English levels are widely accepted as the global standard for grading an individual’s language proficiency.
English levels CEFR
CEFR English levels are used by all modern English language books and English language schools. It is recommended to use CEFR levels in job resumes (curriculum vitae, CV, Europass CV) and other English levels references. We list here the CEFR descriptors for language proficiency level with the approximate equivalent to other global English evaluation schemes- Cambridge ESOL, Canadian Language Benchmarks / Canadian English Language Proficiency Index Program (CLB/CELPIP), Canadian Academic English Language Assessment (CAEL), BULATS, IELTS and TOEFL.
English level test A1 Can understand and use familiar everyday expressions and very basic phrases aimed at the satisfaction of needs of a concrete type. Can introduce him/herself and others and can ask and answer questions about personal details such as where he/she lives, people he/she knows and things he/she has. Can interact in a simple way provided the other person talks slowly and clearly and is prepared to help.
A2 (Elementary English)
English level test A2 Can understand sentences and frequently used expressions related to areas of most immediate relevance (e.g. very basic personal and family information, shopping, local geography, employment). Can communicate in simple and routine tasks requiring a simple and direct exchange of information on familiar and routine matters. Can describe in simple terms aspects of his/her background, immediate environment and matters in areas of immediate need.
B1 (Intermediate English)
B1 level English Can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc. Can deal with most situations likely to arise whilst travelling in an area where the language is spoken. Can produce simple connected text on topics which are familiar or of personal interest. Can describe experiences and events, dreams, hopes & ambitions and briefly give reasons and explanations for opinions and plans.
B2 level English Can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in his/her field of specialisation. Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party. Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options.
C1 (Advanced English)
C1 level English Can understand a wide range of demanding, longer texts, and recognise implicit meaning. Can express him/herself fluently and spontaneously without much obvious searching for expressions. Can use language flexibly and effectively for social, academic and professional purposes. Can produce clear, well-structured, detailed text on complex subjects, showing a controlled use of organisational patterns, connectors and cohesive devices.
C2 level English Can understand with ease virtually everything heard or read. Can summarise information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation. Can express him/herself spontaneously, very fluently and precisely, differentiating finer shades of meaning even in more complex situations.